ALICE

All of our items have a 1 year warranty from the date of purchase. In the event of non-compliance of an item sold, it may be returned, exchanged or refunded. All returns must be notified in advance by email to info@lucegeneve.com. The customer has a maximum period of 5 working days from receipt of the product. After this period and failing to comply with this formality, the items will be considered compliant and free from any apparent defect and no complaint can be validly accepted by LUCE 750.

All returned items will be checked by LUCE 750. They must be returned in their original condition and complete (packaging, accessories). Otherwise, the products will not be refunded, returned or exchanged. Return and reshipping costs are the responsibility of the customer.

Preorders placed online and confirmed will be processed promptly. As a preorder system is in place, production and delivery times may vary. The production time for items is set at 4 to 6 weeks, depending on the specific articles. Once produced, the items will undergo quality control at the LUCE 750 headquarters in Switzerland before being shipped to the customer. The items will be delivered by Swiss Post to the shipping address provided during the preorder process.

Delivery times are as follows:

· 1 to 2 business days for Switzerland.

· 7 to 14 business days for other countries, depending on the local postal service conditions.

LUCE 750 will notify the customer of any delivery delays but cannot be held liable for any resulting damages. LUCE 750 is not responsible for any errors in address input and the resulting delivery errors. In such cases, all expenses incurred for reshipping an order will be the customer's responsibility.

Generally, LUCE 750 limits its deliveries to Switzerland and Europe. Any applicable taxes (such as customs fees or foreign VAT) will be the customer's responsibility. Delivery fees will be indicated during the order confirmation and are the customer's responsibility. LUCE 750 commits to packaging and protecting the goods for shipping to the best of its abilities but cannot be held responsible for any damages that may occur during delivery, as this falls under the responsibility of the transport service.